Privacy Policy for Metro Super App

Effective Date: 10-10-2024

Metro ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide through our e-commerce mobile application ("App"). This Privacy Policy explains how we collect, use, and disclose your information and your rights concerning your data. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information:

• First Name *
• Last Name *
• Date of Birth *
• Contact Number *
• Email Address *
• Metro Rewards Card Number *
• Postal Address *
• Billing / Delivery Address *
• Address Line 1
• Address Line 2
• City / Town
• Country
• Zip Code

Company Information:

• Company / Organization Name *
• Registered Name *
• Company Registration Number *
• VAT Registration Number *
• Entity Number *

The information marked with an asterisk (*) is mandatory and required for specific App features, including registration, order processing, and delivery.

2. How We Use Your Information

• Provide and improve the App’s features and functionality
• Process and fulfill orders
• Communicate with you regarding orders, updates, and promotions
• Offer customer support
• Analyze usage to enhance user experience

3. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Your Rights

You have the right to:

• Access, update, or delete your personal information.

To exercise your rights, please contact us at support@metroeshop.com.na.

5. Children's Privacy

Our App is not intended for children under the age of 18. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page. Your continued use of the App following any changes constitutes acceptance of the revised Privacy Policy.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Metro Namibia
Head Office, 11 Van der Bilj Street, Northern Industrial, Windhoek, Namibia
Email: support@metroeshop.com.na
Phone: +264 81 608 1800